27.11.2017 at 10:55 h / Edited 18.09.2019 at 11:57 h
My employees are wasting tons of time each day on email. Worse yet, because of the email overload, important messages are being missed. How can I improve that?
Pedro Information Manager
You need to identify the reason for the email flood to start with.
Maybe it is due to the lack of more flexible communication tools? Or it could be that some tasks require collaborative software which is not available in the organization?
Maybe there is no flood at all and it is simply lack of organization in the process of email archiving? If so, it would be convenient to come up with a naming convention on subjects, as well as archiving in PST format, for example.
The solution will depend very much on the nature of the problem.
Maksimiliana Senior Customer Service Manager and Experienced Ge
Set ground rules for email. Let employees know when and when not to use email. Are email inboxes getting jammed up with messages about cookies in the break room? Show employees another way to communicate that information, like using some of the apps like HipChat, Slack or Campfire , or even going analog with an office bulletin board. Make it clear what is actually email worthy.
Make sure spam filters are effectively working to remove junk. Consider integrating apps like HipChat, Slack or Campfire to relieve some of the burden from email. View more popular internal communication apps here.
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