Process improvement

How to minimise the variability in work within my team?

01.12.2017 at 21:11 h / Edited 06.07.2018 at 23:15 h
Unsolved

Kenneth

1

Hello, I am a Sales Manager for a company and I have a team of 16 people. 

I have issues when my team goes on a holiday or book sick leaves as there are some really good professionals and others who cannot achieve the same results and me to be comfortable we will meet our goals.

I would love to gather ideas how can you be sure that people in one position are doing the job in the exact same way? Is there any good practice, training to minimise the variability in the skills of my professionals?

 

Answers

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Enzo

0

Hello Kenneth, I would definitely start with :

  1. Introduction to operating manuals and user guides. These are living documents in which the organisation's learning is conducted.
  2. Gather the best practice of each activity and ask the professionals with best practices to share them with the others. Add those best practices to the user guides.

I am happy to give you more tips and tricks. If you like my approach, please mark my answer as a solution and I will be able to write to you in your inbox.

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