Hello, I am a Sales Manager for a company and I have a team of 16 people.
I have issues when my team goes on a holiday or book sick leaves as there are some really good professionals and others who cannot achieve the same results and me to be comfortable we will meet our goals.
I would love to gather ideas how can you be sure that people in one position are doing the job in the exact same way? Is there any good practice, training to minimise the variability in the skills of my professionals?
Chuck