Process improvement

What are good Metrics?

01.12.2017 at 19:14 h / Edited 18.09.2019 at 14:45 h
Solved

Kenneth

2

Hello Consulthons, I will highly appreciate your ideas!

I am a Sales Manager for an organisation. The company is still growing, but as I was not part of it establishing, no I can see some gaps where I can contribute.

The company lacks proper metrics and key performance indicators that are presenting the performance of each individual, together with the teams and the company as a whole. The metrics we are currently checking do not speak anything to the Management and employees, on the other hand, know how much they need to sale, but their results are not aligned with the back office support or vice versa.

What are good metrics to be introduced in a young organisation?

How can I measure how good our company and every team is performing in order to reach the company goals and everybody to work towards a united metric?

 

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Arpit

2

For the organization, you can use balanced scorecard for the organization that provides a comprehensive view of the business.

Now for the sales team, provides clear roles and responsibilities for the team and every individual in the team. You can create SMART goals for the team which will involve cross-functional collaboration and team effort as well as individual performance indicators. A team charter is a good way of defining the roles of team members.

I am attaching an example of such goals and sections for a manager that works with the sales team but also has to provide support to other teams. 

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Screenshot 2019-06-06 at 6_44_01 PM.png

Kate

0

I like that, Arpit!

Lilli

1

I would definitely advise you with 4 useful steps:

1. know what goal your business is achieving

2. understand the process for getting the goal 

3. identify the key parts in the process that are the best places to measure to assure yourself that the company is working toward the goals

4. explore how to create levers, tied to the metrics you have just created, that allow you to adjust your processes and change your outcomes.

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What are good Metrics?

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