We are in search for an efficient way to assess the strong points and inefficiencies of the digital landscape of a retail focused bank located in Central-Eastern Europe.
The scope would be to:
- Understand what is the current gap between our performance and industry standards, as well as the gap between our performance and customer expectations.
- Develop a roadmap that integrates the current running initiatives.
- Business case.

Dear Bogdan,
The challenge you have shared is a really critical one and many companies have faced it. It would be a subject to deep analysis and planning which could not be made here as an advice but I will give you my thoughts on this.
Do not search for the current gaps between your company and the market/your competitors. You rather focus on comparing with your future rivals and the market. Be disruptive and do not wait and analyse too long. You better react fact. Set your future disruptive goal and go for it!
The fact that you are asking these questions now means your company has already been late!
I am always ready to help you in shaping your ideas and near the perfect future for your company,
Milena