a client - international company wants to find a new, better and more efficient way of delivering improved service solutions for its clients. Till now the company was using a Service solutions company, but the conditions changed and the business partnership cannot continue. Of course, the priorities are to optimise costs and restructure the back- office environment.
Here, I am more interested to discuss with people who have experience, how do you decide which solution among the ones below will fit for purpose:
- developing regional hubs
- redesigning the existing office space
- review of processes
What are the pros and cons of each one that you have faced in reality?
What is the solution that delivers the original objectives and goals set ( optimise costs and restructure back office), but also leads to additional benefits that were initially missed in the planning?
Thanks for the ideas!