a client - international company wants to find a new, better and more efficient way of delivering improved service solutions for its clients. Till now the company was using a Service solutions company, but the conditions changed and the business partnership cannot continue. Of course, the priorities are to optimise costs and restructure the back- office environment.
Here, I am more interested to discuss with people who have experience, how do you decide which solution among the ones below will fit for purpose:
- developing regional hubs
- redesigning the existing office space
- review of processes
What are the pros and cons of each one that you have faced in reality?
What is the solution that delivers the original objectives and goals set ( optimise costs and restructure back office), but also leads to additional benefits that were initially missed in the planning?
Thanks for the ideas!
I would advise the Company to go for process automation rather than outsourcing. Having outsourcing still means that there is an expensive human work and not 100% guaranteed quality of the process.
With some of the automations (for example RPA) the Company can automate and save even 90 % of its costs and ROI in 6-8 months. At the same time, this is 100% errors free process (the human errors are possible only for the % of the exceptions that will remain manual).
For sure the Company should make cost&benefits analysis prior taking the final decision.