Hello, I am requested to building a standard operating procedure for a client facing role, where the pace is very fast (teller role in a bank). I need to know if an activity network might be a better solution than a process map in Visio or Mega. They need to know the process from an operational pov and to have something to help them fast, and also serve as a checklist.
I want to start with this map, then list the operațional steps and add pictures.
Do you have any solutions?