Hi, all :)
I have a very challenging task at hand to figure out what would be a successful strategy to go about introducing Robotic Process Automation (RPA) to my shared service center. I would not go to details as to what RPA is, since in order to give advice you should be well aware of the subject. We have picked a vendor who has made suggestions to some of my questions, but it would be very comforting to benefit from a third party experience. My 2 main concerns are:
1. Picking the correct processes to automate - for starters I think simple ones are a good idea, since the developers should start simple and then progress to more complex tasks and processes. That's fine, but how simple -> should we go for bottom level tasks like pulling a report or doing small changes to a file and use them in future more complex processes. Or start with a bit more complex ones that require more time and skill. Both seem fine, but I don't know if there are other options available?
2. What would the right IT admin infrastructure look like in a global environment with 5000 employees in 5 countries, 7 locations and 3 continents regarding - servers (local or centralized), bot runners (operations or specialized team), admins (local or centralized), center of knowledge (as a team - centralized or spread out), etc...
Thanks in advance. :)