do you have an experience with good outcomes on how to create crisp, but powerful customer questions?
What I need is to contact a sample of new customers and understand their business needs and the ‘must be’ in the service/product they buy.
However, sometimes customers even do not know what do they need - there is this unknown demand.
- What are the questions I can use in order to make them speak and share?
- What number of questions should I prepare in order to be sure I am understanding theit behaviour?
- What is the optimal sample size? And what is the answer rate I should expect?
Any other ideas, please share?!