I have been advised to organise deep structured interviews in my team among different levels of employees. This would give me a better understanding of the processes and problems in the company.
-> Would you advise that this is a good approach?
-> If so, what is the best way to draft the questions?
-> What are the compulsory questions I should not miss?
-> How would you organise the very interviews? Would you start with the lower-level employees or with their managers? How much time would you allow yourself to conduct the interviews?
-> How would you do the analysis afterwards?
-> If there is a discrepancy in the answers, how would you tackle it?
Thanks for the advice,