Hi,
The COO of a company with 200+ employees wants to initiate the Business Process Improvement practices.
They are a disruptor/challenger in the financial industry and have never had a team of process improvement consultants, nor following any methodology.
Do you have experience in creating process improvement practices from a blank canvas?
How would you structure your approach and methodology?
If you can provide a succinct plan of steps, it will be much appreciated.
Bruce
How can they improve something they have not documented?
The question also assumes that you "improve" once and you're done.
Better to focus on documenting (and understanding) existing processes and have a rolling schedule of reviews and improvements. Perhaps it's not grand but IMO it's likely to be more efficient in the long term,.