Have you ever implemented a customer journey map?
Why is a customer journey map so important?
Mapping the customer journey has a [removed] such as:
Allowing you to optimize the customer onboarding process
Benchmarking the customer experience desired by your customers against what they actually receive
Understanding the differences in buyer personas as they move from prospect to conversion through the buying funnel.
Creating a logical order to your buyer journey.
Can you please tell me about your experiences with a customer journey map?