Chuck LEAN Business Consultant
What is your experience with CIAM?
CIAM allows for modern, frictionless customer experiences to be built and brought to market quickly while balancing the need for future-proofed identity, security, and scalability. CIAM is a foundational technology that meets increasingly complex customer requirements and enables companies to deliver secure, seamless digital experiences.
The growing range of channels, devices, platforms, and touchpoints is driving the need for CIAM. But there’s more to CIAM than just enabling the right individuals to access the right resources at the right times.
Traditionally, CIAM has been for consumer [removed] As customers expect more from the companies they do business with, requirements can span multiple audiences and use cases. For instance, companies building mobile applications for their customers might need to display inventory data traditionally sourced from an ERP system connected to a workforce IAM solution. Or, employees may need to access customer experiences when troubleshooting customer issues. These are only a few examples, with more varied integrations happening between applications and user types every day.
Have you implemented CIAM?
In a world where every company is a technology company CIAM systems must provide a platform for continuous change and that CIAM systems are evolving into more flexible developer platforms. Developers play a key role in building out sophisticated customer experiences. They need an agile CIAM solution that enables faster time-to-market to meet rapidly-changing customer needs. Additionally, a CIAM solution should support developers in delivering an identity layer for secure customer experiences. This way, they don’t have to reinvent the wheel when it comes to authentication, authorization, and user management, and can instead focus on building the features that differentiate their app. Among the many components of a CIAM solution, companies should look for more developer-friendly features such as:
• Well-documented APIs with sample code
• Languages and framework support (SDKs)
• Comprehensive documentation
• Customizable UI and workflows
• Ability to integrate with API gateways
• Support for event-driven processing