Do you have experience with an open-source knowledge base?
Does it help you?
An open-source knowledge base is built on open-source software — meaning, its source code is [removed] . An open-source knowledge base is highly-customizable as you'll have to build it in-house.
If you're not interested an open-source knowledge base, your other option is SaaS (Software as a Service) knowledge base.
A SaaS knowledge base is entirely ready for you to use the moment you get it — but you may not be able to customize it to your liking as you would with open source.
Your thoughts please?