Digital & Technology

What is an open source knowledge base?

12.11.2020 at 19:27 h
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Chuck LEAN Business Consultant

0

Do you have experience with an open-source knowledge base?

Does it help you?

An open-source knowledge base is built on open-source software — meaning, its source code is  [removed] . An open-source knowledge base is highly-customizable as you'll have to build it in-house.

If you're not interested an open-source knowledge base, your other option is SaaS (Software as a Service) knowledge base.

A SaaS knowledge base is entirely ready for you to use the moment you get it — but you may not be able to customize it to your liking as you would with open source.

Your thoughts please?

Answers

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Chuck LEAN Business Consultant

0

Benefits and Common Use Cases for an Open Source Knowledge Base

Here are some  [removed]  for when and why you'd want your knowledge base to be open source.

  • Customize it to your liking because it's built in-house (or built by a developer you hire).
  • Save money because the original, modifiable code for open source knowledge bases is free.
  • Rely on internal experts and developers for support when using and growing your knowledge base (versus paying for access to a SaaS knowledge base's support team).
  • Integrate your knowledge base with other software you already use (this is typically simple since a developer will be building it).
  • Self-host your knowledge base on your own server versus another product's server.
  • Don't limit scalability or potential for growth with a pre-built SaaS knowledge base.

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