Does anyone have experience with a cost center?
In business, cost centers are like the offensive line for a football team. They don't usually make the highlight reel and their work isn't always as flashy as their sales and marketing teammates — or in this comparison, your wide receivers and running backs. In fact, most of the time you only really notice the offensive line when things go wrong and the defense ends up sacking the quarterback or blowing up the play. The same goes for cost centers when customers are upset or unsatisfied with their experience and this ends up negatively affecting marketing and sales.
Do you agree with this?
Almost every business has at least one or two cost centers. For example, if you have a billing department, you have a cost center. A billing team doesn't directly generate revenue for your business, but it's still needed for your company to function properly. Without it, customers wouldn't know where to submit payments and your business wouldn't have a formal way of collecting them.
What are the pros and cons of a cost center?