I am working in the Marketing industry and I am managing the Creative department for my company.
Employees are not accessing voicemails and/or emails in a timely manner and important information is being missed.
Do you know any good tools and practices to be implemented to mitigate that?
Get everyone on the same page. Don’t just give people new technology – show them how to effectively use it. Have training sessions where you talk out how everyone should use phone, email and any other communication systems. Establish internal norms for response times, both to co-workers and clients, and how to handle out-of-office messages.
Do not hesitate to contact me if you want me to send you user guides I have developed.