How to choose an Operating model for cross-over departments?
Hi Marietta, I’d recommend using a Pugh matrix. Draw up a table with column headers as your solution design options and then list out your solution requirements down the LHS. You then set 1 of the options as the control (score 0 against each of the selection criteria). Typically this would be the current state, change nothing option. Then score each of the other solutions against each of the selection criteria by comparing to your control - ie is the solution better than, equal to or worse t... read more