How to redefine customer experience?
Hi All, The aim of the project I was recently involved in is to redefine the customer experience of the end client in the post-sales domain (especially call centre). The company started organising workshops with departments and the development of roll-out plans, but I would like to know is there some new and innovative tools to try on. I would like to know more efficient and innovative model/ methodology how to redefine customer experience. Many thanks, Alex read more