Process improvement
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How to do a process landscaping exercise
Hi Mirel, I would say you need to have 3 levels of maps [removed] 1st Level- the highest level (helicopter view) is a Value-stream map or some consultancies use Material and Information flow analysis. Try to include in that process not more than 20 steps (a.k.a. sub-processes) 2nd Level - SIPOC - the traditional Supplier of data, Input, Process, Output, Customer. This is what you do for each of the 20 sub-process (as mentioned above). 3rd Level- individual detailed processes mapped in a tra... read more
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What are the main pillars of Digital transformation?
Hi Nick, that is a great topic that you have raised. Currently, I lead a digital transformation project and I would advise on pillars as: 1. Mobile/ virtual workplace 2. Online presence 3. Automation 4. Data-driven decision making 5. Cyber Security Something to be aware of and that will require a lot of behaviour change is to start rewarding your employees, based on efficiencies rather than volume/hours worked. This will make them more comfortable with any automation and data-driven decisio... read more
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How to control the delivery and retrieval of documented information require
Hi Jair, it seems to me that your company needs a document management system. Most of my clients are using iManage (https://imanage.com/), however, there are many other options. Some companies develop their own solutions, which quite often turns to be a longer, more expensive and clunky option. In my opinion, you need to identify all the properties of documents in your company. These properties can be used to categorise documents for a browse solution, or as filters in a search solution. The... read more
