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Digital & Technology
Unsolved

How difficult is to implement a single sign-in process?

10.11.2020 at 10:24 h

Hi All,  My company uses too many systems that require a password. Since March 2020 we have bought even more and quite often the systems are not married, which means - many different passwords are required.    I would like to know how difficult is to implement a single sin-in process?  How much would that cost and how many hours of IT work will be required?   BR,  C. read more


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Process improvement
Unsolved

What is the 'nemawashi' method?

05.11.2020 at 08:52 h

Hi All,  Do you have an experience with 'nemawashi' method and how it works? I have recently understood that this is the only method that works for Japanese businesses, but I would like to understand more from experts with direct experience in applying it.   Many thanks,  Christian read more


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People and Organisation
Unsolved

How useful would the following capabilities be in enabling ef...

22.10.2020 at 10:27 h

Hi All,  Out of your experience and taking into consideration the current situation, how useful would the following capabilities be in enabling you to be more effective in your role: online collaboration 'chat' based team workspace cloud storage to share/synchronise content and people search capability instant messaging and presence status audio and video conferencing from your device (Any device) simple file sharing without email recording meetings dictation tools   Would you elaborate on ... read more


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Process improvement
Unsolved

How to start mapping the Customer Journey?

06.01.2020 at 17:47 h

Hi,  My goal for 2020 is to map all the processes in my company that affect the customer journey. The visible problem is that clients started complaining it takes too long we to deliver the service and my company can feel their impatience and outflow.  My company is at the stage where we don’t grow so fast in terms of new clients’ acquisition, so we need to focus on client preservation and clients coming back for our services.  Would you recommend where and how to start the project?  Are ther... read more


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Digital & Technology
Solved

What software to use for creating Automated Bribery Risk Asse...

06.09.2019 at 11:01 h

All, I would like to recommend to my company a software or a more innovative way for creating Automated Bribery Risk Assessment Surveys. It should be a user-friendly, self-directed assessment to help compliance.  It should also be a way to extract the information for the reports in an easy and consistent way.  Let me know do you have any experience with similar software implemented.   Thanks,  C. read more


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Innovation and Product D...
Unsolved

Where can I find a good and detailed information about Design...

13.05.2019 at 12:07 h

Hi,  I would like to have a better understanding if you are establishing a completely new process, rather than improving one- why would you go for DMADV, rather than DMAIC?  Aren’t both models quite the same? Is there somebody who had previous experience and observing what works well and what doesn’t with both?    Thanks,  C.    read more


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People and Organisation
Unsolved

Have you encountered an efficient way to deal with key-man-ri...

26.04.2019 at 16:02 h

Hi All,  Another issue I am facing: How do you overcome key-man-risk dependency? Have you ever had people in your team/organisation who know too much and when they are away (holiday,sick-leave or even quit) the team is blocking, the work is stopping and put on hold?  Is this because people by nature prefer not to share their knowledge, in order to be in an 'irreplaceable' position; or it is just because there are people who do not want to learn more and develop? I need to find a solution and ... read more


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Process improvement
Solved

What tools would you recommend to prevent problems or make co...

26.04.2019 at 13:37 h

Hi All,  I would like to implement and try in my team tools for preventing problems or making contingencies.  My idea is to think of the problems beforehand, rather than firefighting afterward.   Thanks for the ideas, Christian       read more


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2

What is a good methodology for digital transformation?

14.06.2019 at 08:47h

Hi Marieta,  A digital journey is unique for any company, as I do not know your organisation. I will give you an overall perspective.   1. A digital transformation is a way of gathering digital change management under one umbrella, so your stakeholders will be from different sectors/departments and of different specialism. Whatever you do, don't try everything at once. Pick 2 or 3 opportunities to focus your digital roadmap on. Probably, these up to 3 opportunities will be part of areas that ... read more



1

What are the main challenges for a traditional retail bank?

10.12.2019 at 07:57h

Hi Marieta,    I agree with Milena's suggestions. I can also add:   Reduce costs for the end-customer (freemium and premium products). The Heads in a bank need to think about ways to win a customer with a service, rather than send the customer away because of fees.    Brainstorm on all diversified channels of revenue. One is - selling data with the consent of the Customer. Another is - analysing big data, especially for information that is complex and more qualitative, rather than quantita... read more


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