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Solution

2

How to improve a monthly manual repetitive process?

19.02.2018 at 22:56h

Dear Marieta, Definitely, the described process is low or no value added for the customer. Still, I believe it is important for the company. The main problem is that it consumes a lot of time even to some of the key roles. Many companies struggle with such type of repetitive processes but many expensive ERP ar BPM solutions cannot respond to their needs especially when talking to internet browsing. A great solution which can help here is RPA (Robotics Process Automation). With RPA you can eas... read more


Solution

2

How to map a process, when there is neither an existing one or a procedure?

08.03.2020 at 13:31h

Hi Marieta, The issue that you are facing is now with the lawers professionals only. In all industries, there is a hunger for a change but once it is about the people to start describing their processes they have always had similar issues like: - having so many variations in the process so they can't describe them all or are being confused to say which is the basic process and which are the exceptions - don't have time to spend in workshops, Kaizen meetings or even simple process description ... read more


Solution

1

How to redefine customer experience?

14.05.2018 at 19:48h

Wow Alex, This is really a hot topic you've placed! Yes, Customer Experience these days is more ane more challenging to achieve. What I can propose as innovative and seccessfull perscription is a combination of: -RPA (Robotics Process Automation) for fast automation of Customer Services and data collection, - Machine Learning for Know Your Customer better (keep an analyze data), - Omni-cahnnel Interface (all information in one place for easy access from the agents and improved knowledgebase, ... read more



5

What are the main challenges for a traditional retail bank?

27.11.2019 at 21:15h

Hi Marieta, Definitely the banks are experiencing challenging times with all the disruption on the market and especially the fintech startup solutions.   I think the Retail Banker in today's days should focus on:   - new easy accessible products addressing the demand for online services - eliminating any waste in the processes and boosting the operational and transactional performance, forget about tough procedures and be flexible - decommission legacy systems and innovate to overcome the tec... read more



3

How to successfully implement daily huddles?

17.02.2018 at 12:30h

Hi Emo, I think that daily huddles will not be successful standing alone...they should be part of your management and communication strategy. They could be planned and executed well but if there is misalignment between the huddles (topics, way of communication, directions, advices) and your whole management attitude, performance and goals these huddles will not add value.. I also believe in the fact that if they are not interesting to the people that means that you are not able to lead them w... read more



3

How does a Digital Operating model look for a retail bank?

26.01.2020 at 21:43h

Hi Vasudevan, In the rise of the digital technologies, the operating model of the traditional banks has been attacked seriously from all the disruptors on the market. The appearance of the Digital banks is in parallel with the other digital services that have been created and popularised - like payments, online credit services, and others which helps for the fast-developing digital ecosystem where the digital banks combine all the other individual and separate digital services Here is my view... read more



2

How to set proper KPIs?

17.02.2018 at 12:42h

Hi Bozhana, you can find my thoughts in the challenge I have written. Please find the link here: https://consulthon.com/challenge/273/the-ivisible-gorilla-experiment-and-the-goals-setting-process Hope you will find them useful! read more


Solution

2

How to improve a monthly manual repetitive process?

19.02.2018 at 22:56h

Dear Marieta, Definitely, the described process is low or no value added for the customer. Still, I believe it is important for the company. The main problem is that it consumes a lot of time even to some of the key roles. Many companies struggle with such type of repetitive processes but many expensive ERP ar BPM solutions cannot respond to their needs especially when talking to internet browsing. A great solution which can help here is RPA (Robotics Process Automation). With RPA you can eas... read more



2

How to create a Digital roadmap?

25.02.2018 at 20:12h

Dear Bogdan, The challenge you have shared is a really critical one and many companies have faced it. It would be a subject to deep analysis and planning which could not be made here as an advice but I will give you my thoughts on this. Do not search for the current gaps between your company and the market/your competitors. You rather focus on comparing with your future rivals and the market. Be disruptive and do not wait and analyse too long. You better react fact. Set your future disruptive... read more



2

Why workflow analysis is so important?

14.04.2018 at 18:50h

Hi Marieta, Maybe the best way to start is with a workshop and explaining the process with sticky notes. Choose a simple and short process. Make a mini workflow analysis. Write the steps on the sticky notes. Write how much time each step requires. Find the step requiring longest time to process and the one which if you eliminate, the process will not lose it’s quality (it’s useless). Then re-order the sticky notes so the time to process all steps is improved. In this way they will see how use... read more



2

What would be a successful strategy to implement Robotic Process Automation

19.03.2019 at 14:34h

Hi Emo, to choose the right processes I would advise to make a full (all) processes review. Seeing the big picture is the right way to start defining the appropriate processes for RPA. Starting directly with a separate simple tasks you will lose focus and miss opportunities  Regarding the IT Infrastructure- this should be decided with your IT teams. I would be happy to advise more on the processes review and analysis:) Wish you success in this endeavour  Milena   read more



2

What to include in Lean Sigma sponsor training?

01.02.2020 at 13:02h

Hi Cliff and All, very valuable insights from everyone. I can support all of what has been written so far. My two cents - the main question - WHY are we doing it. What is the differentiator from the other industry players that the company can achieve with Lean (and not with other tools, initiatives etc.) ? This should be a clear message to engage the Seniors / Executives Milena   read more


Solution

2

How to map a process, when there is neither an existing one or a procedure?

08.03.2020 at 13:31h

Hi Marieta, The issue that you are facing is now with the lawers professionals only. In all industries, there is a hunger for a change but once it is about the people to start describing their processes they have always had similar issues like: - having so many variations in the process so they can't describe them all or are being confused to say which is the basic process and which are the exceptions - don't have time to spend in workshops, Kaizen meetings or even simple process description ... read more



2

Remote Ready - what are the best tools and any quick tips?

05.04.2020 at 22:22h

Hi Liz,   on your first question - I used to use Bitrix24. It combines Project management and Collaboration / communication tools   On the second one, I see that Marieta has already shared with you some of the tips that I have recently shared. As they were the top 5 areas there are also other useful hints that can be shared. Here I will share 2 more of them (let's say this is 6th and 7th) : - stay virtually close to your Customer. Whether you're working on a project inside your Company or for... read more



1

How to decide on Costing Models for my client?

21.02.2018 at 15:06h

  Dear Business Lady, I would add website maintenance cost and transportation costs (if paid by the company) as well. The approach to distributing costs that I would use is: - fixed costs (those not related to the sales volumes) - weight based as it is currently - variable costs (they change with the volumes of sales) - based on the number of the goods sold Hope this helps! Milena read more



1

How to execute ZERO PAPER policy for a GLOBAL INTEGRATION?

08.03.2018 at 09:48h

Dear Carmen, I would like to share my opinion on the idea of One platform. First of all I am not sure that having one platform only will make your company more efficient for at least two reasons: 1.The risk of troubles with the only platform you have can cause serious dificulties for the business process 2.The maintenance would not be cost effective. There are things that shouldn't be merged. For example - storing of electronic documents in Core Banking System could be a bad decision in terms... read more



1

How to cooperate with FinTechs/Start-ups to improve customer experience?

20.03.2018 at 18:26h

Hi Istvan, I am happy to be in a communication with you again... I work with such companies. We provide different type of automation with the main goal to make our customers and their customers happy. We provide process automation via RPA, Document Management and workflow solutions and many others. If you are interested I will give more details. Best Regards Milena read more



1

How to implement 5S for electronic files (document management)?

14.04.2018 at 18:36h

Hi Marieta, This is what Document Management Systems do. Documents are stored based on indexing so you can search easily and set user access rights. You can define file folder structure what is suitable for your type of business. In this way all your customer's folders (or other type folders) will be equal (for example: Customer N, Deal N., Representation documents, Ownership documents...etc.) One of the systems I work with can even recognise data from the scanned documents and save documents... read more


Solution

1

How to redefine customer experience?

14.05.2018 at 19:48h

Wow Alex, This is really a hot topic you've placed! Yes, Customer Experience these days is more ane more challenging to achieve. What I can propose as innovative and seccessfull perscription is a combination of: -RPA (Robotics Process Automation) for fast automation of Customer Services and data collection, - Machine Learning for Know Your Customer better (keep an analyze data), - Omni-cahnnel Interface (all information in one place for easy access from the agents and improved knowledgebase, ... read more



1

Why do organizations fail to scale RPA in order to capture its full impact

29.06.2018 at 20:27h

Dear Ionut, My experience with RPA from a vendor side (we have implemented RPA in a multinational company). Several are the challenges which may lead to uneffective scale after go - live and that's why we've made an explicit recommendation to the Customer's team. 1.The first begins from the start of the project - optimization of the process before automation. Make it simpler, decrease the number of the exceptions. Otherwise, after go-live some of the exceptions might be a real stoppers 2. The... read more



1

How to choose between near-shoring, offshoring, outsourcing, regional hub?

29.06.2018 at 20:43h

Hi Marieta, I would advise the Company to go for process automation rather than outsourcing. Having outsourcing still means that there is an expensive human work and not 100% guaranteed quality of the process. With some of the automations (for example RPA) the Company can automate and save even 90 % of its costs and ROI in 6-8 months. At the same time, this is 100% errors free process (the human errors are possible only for the % of the exceptions that will remain manual). For sure the Compan... read more



0

How to define and remove outliers in a data?

22.08.2018 at 21:38h

Hi Marieta,   if speaking about Excel, the Median formula might help you. BR Milena read more



0

Where to find interested LEAN Consultants for Romanian market?

11.09.2018 at 22:51h

Dear Adrian, I am interested. Can we discuss details? My area is consulting in Process Improvement and Innovations. You can check my company’ s websites - www.consultforexcellence.com and www.digitechconsult.com. If you would like you can send an email to milenaribarova@digitechconsult.com. Milena read more



0

How to obtain Warehouse cost savings

22.09.2020 at 15:35h

Hello agree on all ideas described above and pure Lean or optimisation  Regarding the automation we can talk a lot about the cost effective RPA solutions. For warehouse RPA is applicable for processes like receipt of goods, matching with invoices, preparation of the documents for the loading on trucks or other transactions related to transportation or using materials in the production. If interested we can discuss more interesting things around RPA    Milena read more


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