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3

When organisations are ready to deep dive in Artificial Intelligence?

20.03.2020 at 11:29h

Implementing technology tends to bring the underlying inconsistency of an organisation into stark relief.  This inconsistency is most often around the availability of data and the ability to share that data across borders, other subsidiaries of a company and ultimately between institutions. We recently ran a global tech survey and information sharing between companies was cited as having the biggest impact. Many industries are starting to benefit from the next generation of technology, harnes... read more



3

As a leader, what should you be focusing on during COVID-19

01.04.2020 at 10:19h

Hi Liz I have a range of SMEs as clients so this week I published a White Paper that talks to the specific issues facing Entrepreneurs.   It covers everything from maintaining your culture even though your team are probably remote working to looking at your P&L and making the right finance decisions.   The link to the paper is below.   Let me know if you need to know something more specific: Weathering The Storm: COVID19 and your Business Thanks Sean read more



2

What are the ways to improve in-house legal work?

20.03.2020 at 11:40h

Bruce We recently undertook a material piece of client experience and process work for a large London Immigration Law Firm. We defined the outcomes for that organisation: 1. Reduce inefficiencies 2. Create more capacity 3. Improve client experience   I would say the first step is a 'hearts and minds piece', bringing the collective team to the table so they can fully understand why you're undertaking this initiative. Once this was achieved we then prioritised the different visa types that were... read more



1

How to start mapping the Customer Journey?

20.03.2020 at 11:35h

Hi Christian What I often find in these situations is that people tend to advise into the mobilisation phase of the customer journey rather than consider the 'why' and the 'so what' in the first instance.   No one wakes up one morning thinking "Customer Journey!".....it's driven by changes in buying patterns, internal cultures and behaviours and external factors. For me it's defining the right outcomes for your customer and then pivoting your organisation in a way to deliver this.  The rest i... read more


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